What is the reason for your complaint?

Cancellation

Means the non-operation of a flight which was previously planned and on which at least one place was reserved. Additionally, a flight must be regarded as having been 'cancelled' in the case where the operating air carrier brings that flight forward by more than one hour or postpones it by more than three hours.

Delay

A flight is delayed if it is operated in accordance with the original planning and its actual departure time is more than 2 hours later than the scheduled departure time or its actual arrival time is more than 3 hours later than the scheduled arrival time.

Denied Boarding and/or claim as Disabled person or person with reduced mobility (PRM)

Means a refusal to carry passengers on a flight although they have presented themselves for boarding under the established conditions (confirmed reservation and present themselves for check-in with the required anticipation), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety or security, or inadequate travel documentation.

Downgrading

Means the passenger's placement in a class lower than that for which the ticket was purchased.

Date of submission of the complaint to the airline

Date

Where there happened the incidental object of your complaint?

Airport placed inside the territory of Spain

Airport placed in another country of the European Union

Airport placed in the third country

Sede Electrónica

What is the reason for your complaint?

Date of submission of the complaint to the airline

Where there happened the incidental object of your complaint?