Welcome to the service of electronic processing of AESA's claims

Please select one of the following options

NOTE: In order to load your claim you will need the following scanned documents:
- ID / Passport / NIE
- Flight booking or tickets
- Filed complaint to the airline
- For legal representatives is necessary to attach representation authorization granted by the passenger. If it is a minor / s of age traveling alone must attach a copy of DNI NIE Passport of guardian or the child if available