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Sede Electrónica

Servicio de tramitación electrónica de reclamaciones

Welcome to the service of electronic processing of AESA's claims

Please select one of the following options

NOTE: In order to load your claim you will need the following scanned documents:
- ID / Passport / NIE
- Flight booking or tickets
- Filed complaint to the airline
- For legal representatives is necessary to attach representation authorization granted by the passenger. If it is a minor / s of age traveling alone must attach a copy of DNI NIE Passport of guardian or the child if available

Please note By clicking "Continue" you agree to the terms and conditions